MAIN POINTS BEFORE BUYING

Due to the special cases rightnow, the transportation could be delayed, and

1. The max speed was limited to less than 25km/h strictly when we produced them to abide by the laws in most contries and regions. You can’t unlock it by throttle’s setting mode because we installed the speed-limiter inside the scooter. Furthermore, SPORT MODE(Turbo mode) is invalid unless the speed-limiter is cutted off. If you require the higher speed experiences, you need to cut off the limiter by yourself or ask me to do that in advance before we ship it.

2. About the relationships among VSETT and ZERO/GRACE/SPEEDUAL. Actually all of them are assembled in our factory. VSETT is the newest higher-class series, that means better parts, better technology and more luxurious experience, just like LEXUS and TOYOTA, AUDI and VOLKSWAGEN. SPEEDUAL/GRACE series are the same as ZERO series, just the brands are different, in some countries, they are called ZERO, but in China we call them SPEEDUAL or GRACE.

3. About VSETT series. “+” means dual motors, so VSETT 8+/9+/10+/11+, they equipped both front motor and rear motor. VSETT 8/9 only equipped the rear motor, but the shape of VSETT 8 is almost as same as VSETT 8+, and the shape of VSETT 9 is almost as same as VSETT 9+. In this description page, the scooter is VSETT 10+ in the most photos.

4. The main color of VSETT 10+ is black and lemon yellow. There is color deviation in the photos because of difference among display equipments/cameras/softwares. Please make sure you know this color deviation, and if you say “I don’t like this color” or “the colors aren’t like the photos”,”So I need return it”, Sorry I wouldn’t support your requirement.

5. VSETT series support NFC(Near Field Communication). That means you can turn on the scooter by your phone, but you need to make sure your phone have NFC function and support to control scooter. Maybe some phones have NFC function but can’t control scooter such as iphone 11.

6. We have done a lot of treatment for waterproofing, but we can’t promise you the scooter damaged by water is still under guarantee, because 100% waterproofing is impossible under the current technical conditions. In addition, riding on rainy days is very unsafe. We strongly recommend that you do not ride on rainy days.

7. We are constantly improving our scooters, and we have many different suppliers to provide parts, so maybe some small details of the scooter you receive would be different from the photos of description page, such as the brake/grips/tires/screws/arms/motors…don’t worry, sir, it’s normal, that means you receive a newest model, this is the official store, I promise to provide the newest improved models, just the description page is not renewed yet!

8. The max range based on Macury lab data, someone of 60kg continuously rode a max charging scooter on a flat road, with only rear motor, at 15km/h and 25℃, without wind. The real distance would be much shorter. Your driving style, speed, temperature, load, tire pressure, road condition, weather, all of them would greatly affect a scooter’s real range.

9. The batteries’ cells of Standard edition are made by Chinese companies, the cells of Pro edition are made by LG, the cells of EX edition are made by LG/Samsung/Others, but no matter which edition’s cells, they are packed by Chinese companies.

10. The laws and regulations are very different among countries, I don’t know whether our scooters comply with your local laws and regulations, you have to consult your local traffic authority in advance, we wouldn’t bear any legal liability for that.

ABOUT SHIPPING AND CUSTOMS/TARIFFS/TAXES/VAT

1. The electric scooters equip lithium batteries, so they are international prohibited goods. We have to deliver them by some special way. Usually, there is no normal way to transport them, So we send them to Shenzhen at first, then to Hongkong, and to Europe/Russia/USA/Australia/Canada etc. Generally, we will ship it by train to Europe/Russia, by sea to USA/Canada/Australia, then deliver it by UPS/DHL/FedEX and other logictics companies.

2. The tracking number can’t be trackable before finishing the clearance generally, if you can track it, it means you will get scooter several days later, before that, please wait patiently.

3. Free tax means we will bear the customs/taxes/VAT for you, you won’t pay for that anymore. Free tax contries: EU/USA/UAE/Canada/Russia/Australia/Singapore/Malaysia/Thailand and so on. If you come from other countries, please consult us before your buying.

4. From early 2020, some states of United States would charge customs duties directly when you purchase goods from Aliexpress. So if you’re from those states, when you submit an order, you’ll find that the system charge you extra taxes automatically, if you want to avoid it, please contact me, maybe I can do something to help you.

5. If you’re from Bulgaria/Romania/Ireland, although these countries are the members of EU, but they would charge the second time customs duties maybe, it’s not 100%, but a certain propability. This situation is beyond my control, so if you’re from these countries, when you’re charged by agency, you have to pay the second time customs duties by yourself. I don’t know how much they will charge you, you have to consult your local customs agency.

6. If you’re from Australia, and you don’t have an import lisence, because the government of Australia changed the import policy, We have to ship the scooter without battery, and ship the battery seperately at same time, you have to install the battery by yourself, and you have to bear the shipping fees of battery, it’s around $100. If you don’t want to do that, of course I will ship the scooter with the battery, just as I said, it’s not 100%, but a certain propability, some times it’s strict but some times it isn’t.

7. If you’re from UK, because of Brexit, we can’t ship scooters to U.K now, maybe the situation would be changed in the future, but rightnow I can do nothing.

AFTER-SALE SERVICE & MAINTENANCE

* If you don’t like it when you receive it, please do not use it, contact us and then ship it back.

* We provide 6 months limited warranty for main frame/controller/battery/motor since you receive the scooter.

* The quick-wear parts are not covered by the warranty

* Damaged by internal-water-intake is not covered by warranty.

* Damaged by your misoperation or intentional man-made damage is not covered by warranty.

* Please wear helmet and safety gears before riding.

* Make sure you are over the legal age for riding e-scooter in your area.

* Strictly comply with your local traffic regulations/laws.

* Wait a moment before storaging after riding in summer.

* The braking distance increases in the rainy day.

* Charge the scooter every 30 days if you don’t use it.

* Be sure to check tire pressure regularly.

* Keep good heat dissipation while charging.

* Make sure the fold-joint is locked before riding.